Gold Standard Employer: MD Anderson Cancer Center
Patient and Family Advisory Council
Many employees who are also cancer survivors have been diagnosed and treated at MD Anderson, choosing our clinicians to manage their cancer journey. These employee-patients are in a unique position to provide insight to us about their patient and survivorship experience. Patient and family centered care has been an approach long advocated the by American Hospital Association. Planning, delivering and evaluating health care through partnerships among patients, families, and health care practitioners yields superior outcomes. In 2014, MD Anderson established its first institutional-level Patient and Family Advisory Council (PFAC). The PFAC is a group of patients, family members, and employees who meet monthly to discuss concerns and issues relative to enhancing the patient and caregiver experience. PFAC was founded with the support of employee cancer survivors who have a passion for our mission and who were willing to step out of their comfort zones as employees and patients. The group has provided input and feedback on facility design, policy making, and patient care projects that have had a positive effect on the patient and caregiver experience, which is a significant part of quality treatment and survivorship.